Privacy Policy

At Capital Chain, your privacy is a top priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, platform, and related services (the “Services”).

By using Capital Chain, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in two main ways:

a. Information You Provide

  • Personal Details (e.g., name, email address, country)

  • KYC Documents (if applicable)

  • Wallet Addresses for Pi, Sidra, and Rubi

  • Support Inquiries or Feedback

b. Information Collected Automatically

  • IP address and browser type

  • Device information

  • Usage data (e.g., pages visited, time spent)

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Process deposits and withdrawals in Pi, Sidra, or Rubi

  • Verify your identity (KYC)

  • Improve platform performance and security

  • Send important updates, notifications, and offers

  • Comply with legal and regulatory obligations

3. How We Share Your Information

We never sell your data. We only share your information with:

  • Trusted service providers (e.g., KYC processors, hosting platforms)

  • Regulatory authorities if required by law

  • Internal team members on a need-to-know basis

  • Payment processors to complete blockchain transactions

All third parties are required to follow strict data protection standards.

4. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access or correct your personal data

  • Delete your account and associated data

  • Withdraw consent to marketing communications

  • Object to or restrict certain data uses

To request any of the above, contact us at privacy@capitalchain.io.

5. Data Security

We use industry-standard measures to protect your information, including:

  • SSL encryption

  • Secure cloud storage

  • Access control and authentication systems

However, no online platform is 100% secure, and you are also responsible for safeguarding your login credentials.

6. Data Retention

We retain your information:

  • As long as your account is active

  • For a limited time after closure (for legal and compliance purposes)

  • As required by financial regulations

After that, we securely delete or anonymize your data.

7. Cookies

We use cookies to:

  • Enhance your user experience

  • Understand how our platform is used

  • Remember login preferences

You can adjust your cookie preferences in your browser settings.

8. International Data Transfers

If you are located outside the country where our servers are based, your data may be transferred to and processed in that country. We ensure all data transfers comply with applicable laws and provide adequate protections.

9. Children's Privacy

Capital Chain is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we learn we have done so, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we’ll post the updated version on our website with the “Last Updated” date. Continued use of the Services means you accept the changes.